Frequently Asked Questions (FAQ)

Do you have any other questions not mentioned here? Simply head over to Contact us and we will respond to your question as soon as possible.

What does hydroponic mean?

Hydroponic means growing your plants in water rather than in soil. We use the ‘Kratky Method’ which is a non-circulating technique for growing plants suspended in a net pot above a reservoir of nutrient-rich water.

The plant needs oxygen, water, and lots of light to thrive. As the plant grows and depletes the water level, a gap of moist air will form and expand between the water surface and the base of the plant. The roots in this gap become "oxygen roots," that will absorb oxygen from the air inside the jar. That’s what makes our system so easy to maintain.

Check the water level in the 'Roots TV' window by lifting the flap. In the first 3 weeks keep the water level at 'A'. Once the roots have sprouted and reach below the 'B' level you want to keep the water at that level for the rest of the plant's life. The air gap is needed to provide oxygen to the roots.

What does the herb garden contain?


√ 1 Beautifully designed greeting card box, made from SFI certified paper. (Sustainable Forestry Initiative)

√ 1 Recyclable and reusable 16 oz glass mason jar. Made in the USA.

√ 1 Premium BPA-free, 3” heavy-duty net pot.

√ 1 Pre-seeded grow cube made from Rockwool. (Molten lava spun into cotton-candy-like material). Rockwool holds large amounts of nutrients and provides good oxygenation for growing healthy seedlings. 

√ 1 packet of nutrient powder. The plant food contains everything your herb garden needs to thrive.

√ Pelleted non-GMO USDA organic seeds. The seeds are clay-covered for extra protection. The clay will slowly dissolve once it is exposed to water. 

Do I need to take my jar out of the box?
We recommend leaving the glass jar in the planter box at all times. The box is specifically designed to keep light from reaching the water. Water exposed to sunlight will result in algae growth. The algae will take up all the nutrients from the water. There may be some green algae growth on top of the grow cube after a while but that is completely harmless to the plant. 
How long will it take to see sprouts?
For basil, it may take 5-7 days depending on the room temperature and if the grow cube has been kept moist. It is very important to keep the green grow cube moist for the first month because our seeds are clay covered. The clay will slowly dissolve and reveal the seeds inside.
When can I harvest the basil?

Basil is one of the easiest herbs to grow indoors, providing you can give it enough light. Basil does also well under LED or fluorescent lights. You can grow enough basil to keep your kitchen stocked all year round. The average time until harvest is 2-3 months. After your basil develops at least six pairs of leaves on a branch, its flavor and aroma are at its peak. Be sure to cut or pinch right above a leaf pair rather than leaving a stub. Cut the plant back every 3-4 weeks to encourage new growth.

What is the best way to harvest basil?

Once your basil plant is 5-6 inches tall, cut the branch above the first set of leaves to allow the plant to grow outward. This will encourage your basil to develop a more bushy plant structure. Harvest a bunch of leaves as needed. Regular harvesting will keep up the growth cycle. Water the plant according to the instructions on the box and you should be able to harvest for months. Make sure to prevent the basil from going into flower otherwise the leaves will lose their flavor. 

How do I place an order?
Plant Your Herb® grow gardens are available through our website or on Amazon.
Can I customize the planter box?

Absolutely! We do offer customizable grow gardens and would love to show you a digital mockup of what your brand could look like. We serve realtors, gift boutiques, and businesses across all industries. Please email for more information.